One of the British Council's staff at the office in London commenting on the phone call she'd just had with someone from the IT department from GSD ( Global Service Desk ) she had called them asking them to resolve an issue she had with OUTLOOK.
Although the member of staff had been patient and polite explaining her problem l after she had put down the phone she couldn't believe what rubbish she had been told : basically the person trying to resolve the problem didn't know what they were talking about in fact it was ' a load of bullshit !'.
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